Technical Customer Service at Hotmobil

Hotmobil, the leading rental specialist in the field of heat, cold and steam, is continuously expanded its competence team in order to provide the optimum customer support. The two specialists Sven Harbeck (48) and Christoph Beceric (37) together manage the Technical Customer Service department.

"These two experienced professionals are the first point of contact for our customers in the event of technical faults and problems with the rental units. They ensure that a solution is quickly found, and organize the necessary measures for it," Hotmobil Managing Director Bernd Becherer describes the tasks of the Technical Customer Service department.

In addition, they provide sales support for technically challenging and complex projects, and coordinate repair and maintenance orders. Harbeck and Beceric have the benefit of many years of experience in these areas. Harbeck comes from the field of facility management, and worked there for many years as a technical director. A trained refrigeration plan manager, Beceric worked as a service fitter for a long time, and has been working in customer services at Hotmobil for five years. "The contact with our customers and the challenge of fixing every incident as quickly as possible makes our work particularly exciting and varied," the two colleagues say of their work in the Technical Customer Service department. 

With its pioneering spirit and innovative strength, Hotmobil has been setting benchmarks in the industry in the rental of mobile energy units for over 26 years. The company secures the trust of its customers and market partners with many years of experience and a modern rental park. A high degree of reliability and an exceptional commitment to the concept of service guarantee the rapid and competent use on site.